If you need help we offer several customer service options.
On this page you can get help with:
Most packages arrive on time. Sometimes orders are delivered after the estimated delivery date.
Possible reasons for late delivery include the following:
If you have any problems related to a delayed order, we advise you to get in touch using one of the contact methods below:
Please have your order number and the buyer's full name ready.
Contact us
Email: [email protected]
WhatsApp: (54)999984-4962
Send us your request along with the order number, the date of your purchase and the buyer's full name.
Please allow one business day for us to respond to your request.
To request an exchange or return, follow the steps below:
Request your free exchange or return immediately with the WOODS GRAMADO exchange system, available 24 hours a day, 7 days a week.
Access this link and register your request: https://painel.woodsgramado.com.br/troca
Exchange and returns policy: https://woodsgramado.com/trocas-e-devolucoes/
You can cancel items or orders that have not yet entered the shipping process.
To cancel items or orders:
You can check the production or transportation progress of your order at any time.
Check the status or progress of your order at any time using the link: https://www.woodsgramado.com/rastrear
To check the status of your order through our customer service:
Please have your order number and buyer's full name ready.
Contact us
Email: [email protected]
WhatsApp: (54)99998-4962
Send us your request along with the order number, the date of your purchase and the buyer's full name.
For positions regarding the manufacture of a custom-made product, our team will contact the responsible studio for more precise information. Please take into account that this contact may not be immediate.
Please allow one business day for us to respond to your request.
We are available to help you and resolve any doubts regarding your purchase.
For help with any question:
Please have your order number and buyer's full name ready.
Contact us
Email: [email protected]
WhatsApp: (54)99998-4962
Send us your message along with the order number, the date of your purchase and the buyer's full name.
Please allow one business day for us to respond to your request.
Woods Gramado, 2024
Corporate name: Woods Gramado Ltda
www.woodsgramado.com
[email protected]
WhatsApp (54) 99998-4962