Late deliveries

Most packages arrive on time. Sometimes orders are delivered after the estimated delivery date.

Possible reasons for late delivery include the following:

Incorrect address
Possible delay in production by the atelier responsible for manufacturing
Lack of address information, such as street number, apartment number
Delivery rescheduled by the shipping company
Severe weather conditions
Problems with payment, including payment declined payment declined.
Routine inspections by tax and customs authorities
Unexpected technical issues during order processing

If you have any problems related to a delayed order, we advise you to get in touch using one of the contact methods below:

Please have your order number and the buyer's full name ready.

Email: [email protected]

WhatsApp: (54)999984-4962

Send us your request along with the order number, the date of your purchase and the buyer's full name.

Please allow one business day for us to respond to your request.

Nota:

In particular, Woods' leather rugs, for the most part, are custom-made exclusively for each client. As it is a handcrafted process and depends on natural and seasonal products, the average production time is 8 weeks. This period may vary slightly more or less depending on the availability of raw materials, the model chosen, seasonal demand and the degree of complexity in manufacturing. We reiterate that the deadlines displayed in the store already have an extra safety margin and we always do our best to anticipate production as well as delivery.
For positions regarding the manufacture of a custom-made product, our team will contact the responsible studio for more precise information. Take into account that this return may not be immediate.
Occasionally, packages are returned by the post office with an "undeliverable" status.

Request an exchange or return

To request an exchange or return, follow the steps below:

Request your free exchange or return immediately with the WOODS GRAMADO exchange system, available 24 hours a day, 7 days a week.

Access this link and register your request: https://painel.woodsgramado.com.br/troca

Exchange and returns policy: https://woodsgramado.com/trocas-e-devolucoes/

Cancel items and order

You can cancel items or orders that have not yet entered the shipping process.

To cancel items or orders:

Please have your order number and the buyer's full name ready.
Contact us
Email: [email protected]
WhatsApp: (54)999984-4962

Send us your request along with the order number, the date of your purchase and the buyer's full name.
Please allow one business day for us to respond to your request.

Check the status of an order

You can check the production or transportation progress of your order at any time.

Check the status or progress of your order at any time using the link: https://www.woodsgramado.com/rastrear

To check the status of your order through our customer service:

Please have your order number and buyer's full name ready.

Email: [email protected]

WhatsApp: (54)99998-4962

Send us your request along with the order number, the date of your purchase and the buyer's full name.

For positions regarding the manufacture of a custom-made product, our team will contact the responsible studio for more precise information. Please take into account that this contact may not be immediate.

Please allow one business day for us to respond to your request.

Help with other topics

We are available to help you and resolve any doubts regarding your purchase.

For help with any question:

Please have your order number and buyer's full name ready.

Send us your message along with the order number, the date of your purchase and the buyer's full name.
Please allow one business day for us to respond to your request.

Woods Gramado, 2024
Corporate name: Woods Gramado Ltda

www.woodsgramado.com
[email protected]
WhatsApp (54) 99998-4962